Supporting your building journey

Help & Support

Royal Mail is asking for a tracking number, where do I find this?

Requested sets

We will send you an email containing your unique tracking URL once your set has been despatched. It will look something like this:

https://www.royalmail.com/track-your-item#/tracking-results/TQ123456789GB

You can use this to track your incoming package, manage, or reschedule your delivery.

Return sets

The tracking number (aka. Reference Number) is usually printed just below the bar code on your shipping label, highlighted here in red:

Example Royal Mail shipping label

You can use this to arrange despatch of your set (e.g. to book Parcel Collect) and then track the return status.

© 2024 incredibricks

incredibricks is not sponsored, authorised, or endorsed by the LEGO Group. The LEGO® logo is a trademark of the LEGO Group.

Caution: Some LEGO® sets include small parts that can be hazardous to children under 3 years old.