Supporting your building journey
Help & Support
Find answers to some of the common questions asked about incredibricks. Can’t find an answer to your question? Drop an email to hello@incredibricks.com and we’ll be happy to help.
FAQs
General
I’ve never rented LEGO® before, what if I don’t like it?- I really want to build big LEGO® sets!
- Are your LEGO® bricks genuine?
- How do you keep the LEGO® sets clean?
- What is the refundable security deposit?
- It doesn’t look like you have a set I’m looking for, can I request it?
- I have some LEGO® sets I no longer want, will you buy them off me?
Subscriptions
Pay-As-You-Go (PAYG)
Building
Shipping & Returns
What are the delivery and return charges?- I’ve finished with my set, what now?
- What is the Dismantling Service?
- How can I return my package using Royal Mail?
- Is the pre-paid return label inside the box?
- Do I need a printer to print the pre-paid return label?
- Royal Mail is asking for a tracking number, where do I find this?